FAQ – dcsKB

How do I request a Technology support ticket?

Please contact the school Media Specialist to request a Technology support ticket. More information regarding this process can be found here: How to Contact Support

How do I reset my DCS network password?

On a device connected to the DCS network, go to the DCS Password Reset Portal and follow the onscreen instructions. More information regarding this process can be found here: How Do I Change My DCS Network Password?

How do I reset my DCS email password?

Please contact Angie Love at alove@dothan.k12.al.us regarding password resets for DCS email accounts.

I am having issues with PowerSchool, what now?

Please contact Angie Love at alove@dothan.k12.al.us regarding issues with PowerSchool.

I have a new student in my class, how do they receive credentials?

Students will need to see the school Media Specialist to receive credentials. Student credentials are created on a nightly basis based on enrollment in PowerSchool.

My student's account is not working, what do I do?

The student will need to see the school Media Specialist for an account reset. If this does not resolved the issue, a Technology support ticket will need to be submitted.

Where do I find information on Technology purchasing?

Please refer to the Technology Price List for purchasing information on supported devices.

How do I access Relay Classroom?

Relay Classroom can be accessed at classroom.relay.school. Select Sign in with Google to log in. More information regarding Relay Classroom can be found here: Intro to Relay Classroom

How do I connect to DCS Secure Wifi?

Initially connect your device to the DCS_Connect wireless network. In your preferred web browser, navigate to cloudpath.dothan.k12.al.us and follow the on-screen instructions to download a secure certificate to connect your device to the DCS_Secure wireless network. More information regarding how to connect to DCS Secure wifi can be found here: How to connect to DCS Secure Wifi